blog-mobile-background

In a Difficult Conversation, Listen More Than You Talk

When Jared walked into a meeting to discuss a new marketing approach for a product, the conversation didn’t play out well. Five minutes into the dialogue, the product manager, ...
Read More

Why Compassion Is a Better Managerial Tactic than Toughness

Stanford University neurosurgeon Dr. James Doty tells the story of performing surgery on a little boy’s brain tumor. In the middle of the procedure, the resident who is ...
Read More

3 Highly Effective Ways to Give Critical Feedback

We have this idea that – whether at work or in personal relationships – giving critical feedback is necessary but difficult. The relationship may become damaged if there are ...
Read More

Bosses Who Show Vulnerability Get Ahead

One morning in Bangalore, South India, Archana Patchirajan, founder of a technology startup, called her entire staff in for a meeting. When they were all seated, she announced ...
Read More

Six Ways Highly Emotional Intelligent People Deal With Anger

Most of us don’t like confrontation — but it’s a fact of life we can’t run from forever. We have to assert ourselves, our boundaries and our needs — and others have to do the ...
Read More

When Giving Critical Feedback, Focus on Your Non-Verbal Cues

Giving feedback may be one of the most difficult challenges a manager faces. On the one hand, you have to be honest; on the other hand, you don't want to alienate your ...
Read More

Happy Workplaces are Candid Workplaces

Recently the Communications Workers of America – the union that represents T-Mobile employees — contested a T-Mobile Employee Handbook clause on maintaining a positive work ...
Read More

11 Keys to Mastering Difficult Conversations

As a happiness and workplace well-being researcher, I hear these questions all the time: What’s the best way to master difficult conversations?
Read More
New call-to-action
Click me